Support

How can we help?

For help with AGBoard - PCBEditor, bug reports, feature requests, file import issues or App Store questions, contact support.

Contact

Email: support@agboard-app.com

Please include your iPhone or iPad model, iOS version, app version (the last line of the Help menu, e.g. Version 1.4 (6)), the file format you opened, and a short description of what happened or what you would like to improve.

Before you email

Import warnings

Open Analysis -> Import report in the app and include the warning text in your email.

Bug report

Use Help -> Report bug. The app prepares a diagnostic message that you can review before sending.

Feature request

Use Help -> Request feature to ask for a new feature, workflow improvement, extension or file format. We review requests quickly.

Component files

If CSV/TXT import fails, note the delimiter, units, skipped rows and selected parser profile.

A file that will not open

Tap Send to developer in the red banner. The app prepares the message and asks whether to attach the file; nothing is sent until you send the email yourself. If the message says the file is empty, cut short or a web page, download the real file again first.

Supported files

AGBoard - PCBEditor supports Gerber RS-274X/X2/X3, Excellon drill files, KiCad boards and schematics, Altium boards and libraries (.PcbDoc, .PcbLib, .CSPcbDoc), AutoCAD DXF drawings (ASCII or binary), ODB++ jobs, IPC-2581 designs, Eagle and Landrex BoardView .brd board files, Gerber job files (.gbrjob), IPC-D-356 netlists and CSV/TXT/POS component placement files.